Frequently Asked Questions
Welcome to our FAQ section, where you can find answers to common questions about our services, booking process, and studio policies. If you have any other questions, don't hesitate to reach out to us directly
HOW DO I BOOK A STUDIO SESSION?
To book a studio room, please visit our website and select your desired room and time slot. A minimum booking of two (2) hours is required, with additional time available in 1-hour increments. Full payment is required to confirm your booking.
LOCATION & HOURS
Our studio is located at:
Unit 8- 5270 Solar Drive,Mississauga, ON L4W 5M8
Our regular hours are from 9:00 AM to 6:00 PM, Monday to Sunday.
Bookings outside of these hours can be arranged but will incur an additional fee.
STUDIO ACCESS
Please check in at Unit 8 of 5270 Solar Drive and complete our general liability waiver.
We recommend arriving 15 minutes early to check in, receive Wi-Fi details, and locate the studio room and bathroom.
IS THERE AN ATTENDANT ON SITE?
Yes, our friendly studio attendants are available to assist you with any inquiries. You can find them at the reception desk in Unit 8. If you need to adjust the room temperature or borrow a steamer, just let our attendants know, and they will be happy to help.
What Amenities Are Available?
You can use our clothing rack and steamer during your session. The washroom is also available for your convenience. We offer complimentary coffee and tea as well. Just let a studio associate know if you need any of these items!
Does the studio booking come with a photographer or videographer?
No, we provide studio rental space only. You are welcome to bring your own photographer or videographer. Additionally, we have a Talent Spotlight section where we can recommend professionals for our customers.
CANCELLATION & RESCHEDULING
Once a booking is confirmed, all sales are final, and no refunds will be issued. However, customers can reschedule an existing booking at least 48 hours in advance by contacting us directly. Please provide the new booking date when you reach out.
SEASONAL INSTALLATION
During themed seasons, such as Holidays, Valentine’s Day, etc., the studio will be redecorated to reflect the season.
Please note that seasonal installations are fixed, as these placements are curated by our in-house designer to optimize lighting and aesthetics of the space.
If you have any questions or concerns regarding our seasonal installation, please feel free to email us.
How can I extend my booking?
To extend your booking, please contact us as soon as possible to check availability and make the necessary arrangements.
Overtime Policy
While additional time cannot be guaranteed, we will extend your booking if there is availability.
Overtime is charged at $20 for every additional 15 minutes used. This includes any time spent packing up, organizing equipment, or cleaning the space.
If no overtime is available and your session overlaps with another booking, a fee of $90 will be deducted from your deposit, and no additional time will be granted.
What happens if there is a snowstorm and I can’t make it to the studio?
We understand that unexpected weather can disrupt plans. Therefore, we offer full studio credit for cancellations affected by severe weather conditions or natural disasters. If you need to make arrangements due to such circumstances, please contact our studio operations team at 647-824-2496.
CAN WE BRING OUR OWN PROPS?
Yes, customers are welcome to bring their own props. For large or heavy items, please inform us ahead of time so we can accommodate your needs. Note that any props that may damage our sets (such as affixing anything to walls) are prohibited.
The use of confetti is not allowed without prior written consent. A cleaning surcharge of $100 will be applied if the studio space is not left clean after use.
What if I damage or break something?
If any items are broken or damaged during your booking, please inform our on-site attendant immediately. A $300 deposit will be taken upon arrival for damages. Prompt reporting is crucial to maintain our standards and ensure a positive experience for all customers.
What if I leave something behind?
We are not responsible for items left behind, but we will do our best to locate lost items and keep them in our lost and found. Please contact us if you believe you have left something behind
Can I get my hair and makeup done at the studio?
If you need a dedicated space for hair and makeup, booking Essence Room allows you to have a complimentary beauty space during your session.
EQUIPMENT RENTALS
We have backdrops available for rent at $25 per backdrop. Please let us know in the Notes Section at checkout which color(s) you would like us to prepare.
PARKING
Free parking is available just steps away from the main entrance. You can find parking at both the front and back of the location.
PETS
No pets are allowed in the studio.
GENERAL RULES
- Please keep music and noise levels at a reasonable volume. If we receive any complaints from our neighbors due to excessively loud music or noise, you will be required to turn off the music completely.
- No alcoholic beverages or illegal substances are permitted inside the studio. Violations will result in a fine ranging from $500 to $10,000 per incident. Anyone under the influence of alcohol or drugs will be refused entry.
- Smoking or vaping is strictly prohibited, with a $500 fine applied for each violation.
- For safety reasons, open flames, dry ice, sparklers, or smoke machines are not allowed in the studio.
- Our studio admin will visit your room approximately 5-10 minutes before the end of your booking to ensure the space is returned to its original condition. All furniture and props must be returned to their original places, and all garbage should be disposed of in the bins located in the bathroom.
- The studio is to be used solely for legal purposes, including photography and video shoots. Explicit content, nudity, or any inappropriate material is strictly prohibited.
- Any activities that violate laws, infringe on intellectual property rights, or promote discrimination, harassment, or violence are strictly prohibited.